A support project manager is an internal facing position within a company. His or her primary responsibility is to understand the business requirements of the Support Department and translate them into a project plan. The Support Project Manager leads teams through various phases of implementation, including discovery, design, data conversion activities, monitoring, management, and results delivery for Courts and Justice. The Support Project Manager collaborates with Client Success and manages multiple support projects, applying the Project Management Body of Knowledge (PMBOK) and MS Project.
This hands-on position requires excellent communication, organizational, and technical skills. In addition to managing customer support projects, the role is responsible for coordinating and driving upgrades and modernization projects, as well as for managing profitability. In addition to overseeing ongoing training efforts, the Customer Support Project Manager develops and maintains close customer relationships and keeps contact with clients in a particular market area. However, there are some requirements for the Support Project Manager position.
A Support Project Manager is responsible for overseeing several projects, including those of a division or branch, hazardous materials, alternate logistic managers, and others. In addition to overseeing multiple projects, a Support Project Manager also coordinates travel itineraries for staff of seven or more. As a Support Project Manager, you will be part of a team of people who work to create a better, more innovative experience for customers. If you’ve got what it takes to succeed at Acquia, you should apply.